Privacy Policy

1. Introduction

CoveLeafWander ("we," "our," or "us") is dedicated to the protection of your privacy. This Privacy Policy details the manner in which we gather, utilize, reveal, and secure your information when you utilize our website coveleafwander.sbs or partake in our yacht charter services.

Your use of our services signifies your acceptance of the practices outlined in this policy. We adhere to privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

You may choose to give us personal details under various circumstances:

• Reserving a yacht charter
• Reaching out via our website or telephone
• Subscribing to newsletters
• Completing forms on our site
• Taking part in surveys or special offers

Such details might encompass:

• Your name and contact details like email, phone number, and address
• Payment details (handled safely through external providers)
• Boat charter preferences and special requests
• Emergency contacts
• Food preferences and health-related details, if disclosed

2.2 Automatically Collected Information

Our website automatically gathers certain information about your device and how you interact with our site:

• IP address and locale details
• Type and version of browser used
• Visited pages and time spent on the website
• Referrer information
• Device characteristics (e.g., type, screen resolution)

2.3 Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies and similar technologies. These technologies serve to:

• Store your preferences
• Analyze our website's performance and its usage
• Deliver tailored content
• Enhance our services

You have the ability to set your preferences for cookies via your browser or our cookie consent mechanism.

3. How We Use Your Information

We utilize the information in our possession for multiple objectives:

• Service Provision: To deliver the yacht charter service, manage bookings, and maintain correspondence regarding reservations
• Client Support: To address your questions and provide help
• Processing Transactions: To handle payments and oversee billing
• Security Measures: To safeguard our operations and prevent deceitful conduct
• Promotion: With your consent, to forward promotional messages and updates
• Website Enhancement: To study usage trends and improve our site's functionality
• Adhere to Legal Directive: To fulfill applicable law and regulations

4. Disclosure and Sharing of Information

Your personal data is neither sold, traded, nor rented to outside parties. Circumstances in which we may share your data include:

4.1 Service Providers

Third-party services that assist in payment handling, website maintenance, email outreach, as well as analytics and support, may access your data.

4.2 Legal Necessities

We may reveal your data in response to lawful orders or during investigations of potential illicit activities or emergencies.

4.3 Business Transitions

If involved in a merger, acquisition, or asset sale, your details might be part of the assets transferred.

5. Data Security

To shield your data from unauthorized interference, exposure, or destruction, we enact suitable preventive measures, including encryption, safe servers, restricted access, periodic checks, and staff training.

No electronic storage or data transmission method is entirely secure on the internet. Absolute security of your information cannot be guaranteed.

6. Data Retention

We store your personal data only for as long as necessary for the purposes it was initially gathered, or as mandated by the law. Standard retention periods are:

• Charter bookings: 7 years (for tax and legal reasons)
• Marketing communications: until you opt out or request deletion
• Web analytics: 26 months
• Client support interactions: 3 years since the last communication

7. Your Rights and Preferences

Your rights consist of accessing, amending, erasing (as permitted by law), data portability, opting out of marketing, and cookies. You may exercise these rights by reaching out to us using the details provided below.

8. Third-Party Services

8.1 Google Analytics

We employ Google Analytics to evaluate our website’s performance. You can opt out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Connections

Connections to social media platforms may be present on our site, and they are governed by their own privacy policies.

8.3 Payment Processing Firms

Transactions are managed by third-party processors compliant with PCI DSS.

9. International Transfer of Data

Your data might be processed in countries other than Spain, with appropriate precautions taken as stipulated by applicable privacy laws.

10. Protection of Minors

Individuals under the age of 13 are not the intended audience of our services, and we do not collect information from them knowingly. If you suspect that a minor has submitted data to us, contact us without delay.

11. Updates to This Privacy Policy

We may revise this Privacy Policy to mirror adjustments in our processes or legal obligations. Updates will be communicated by posting the revised policy on our site, emailing registered users, or through a web notification. Continued utilization of services after changes take effect implies your agreement.

12. Contact Details

For inquiries on this Privacy Policy or our data handling practices, please reach out to us:

13. Adherence to Google Advertisements User Consent Policy

We conform to the consent policies for users of Google Ads. Adjustments to cookie/tracking preferences can be made at any time through our cookie settings.